Skip to main content

ADA Policy



ADA Policy


The Americans with Disabilities Act (ADA) was signed into law on July 26, 1990.  The ADA is civil rights legislation which requires that persons with disabilities receive transportation services equal to those available on the fixed route service.


It is the policy of Okanogan County Transportation & Nutrition that, when viewed in their entirety, services, programs, facilities, and communications provided by Okanogan County Transportation & Nutrition, directly or by a contracted service provider, are readily accessible and usable to individuals with disabilities to the maximum extent possible. 49. CFR 37.105


1.   Fare


Fares for Okanogan County Transportation are as follows:

·         Senior - $2.00 all day

·         General Public-  $2.00 per boarding within city limits, $4.00 per boarding outside city limits

·         Intercity fares – vary depending on point of origin and destination  (check schedule)

·         Omak/Nespelem/Coulee Dam – fare free


2.   Holiday Closures


Okanogan County Transportation & Nutrition will be closed on the following holidays:

New Year’s Day, Martin Luther King Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Veterans’ Day, Thanksgiving Day and Day after, Christmas Eve Day and Christmas Day. (If the holiday falls on a Saturday, it will be taken on the previous Friday.  If the holiday falls on a Sunday, it will be taken on the following Monday.)










3.   Approved Equipment

·         Wheelchair means a mobility aid belonging to any class of three- or more-wheeled devices, usable indoors, designed or modified for and used by individuals with mobility impairments, whether operated manually or powered.

The equipment must not weigh more than 800 lbs. when occupied.


Walkers must be collapsible and stored between seats.


Equipment must be in good working order, with batteries charged, tires inflated, footrests attached, and all parts secure. (49 CFR 37.3)


4.   Mobility Device Brakes


When occupying a lift or securement area, it is recommended that passengers apply the brakes on their mobility devices; however, they are not required to do so. With power chairs or scooters, it is recommended that the power switch be turned to the “off” position. Again, this is not mandatory.


5.   Portable Oxygen Use


Individuals with disabilities who use portable oxygen devices are allowed to travel with respirators and properly secured portable oxygen supplies. Oxygen supplies must not obstruct the aisle. (49 CFR 37.167(h)


6.   Securement Policy


Operators will use front and rear tie-downs to secure mobility devices. Operators will secure mobility devices at the strongest parts of the device; however, the passenger can indicate the most optimal tie-down spot. The mobility device will be secured front facing unless otherwise requested by the passenger. Drivers will assist passengers with securement systems, ramps, and seatbelts; however, drivers cannot assist riders using power chairs or scooters with the operation of their equipment. Okanogan County Transportation & Nutrition requires all passengers be secured in either a seatbelt or mobility device tie-downs.






7.   Stop Announcements


Okanogan County Transportation does not provide specific fixed route transportation. Transit operators will announce designated stops upon request.  (49 CFR 37.167 (a-c))


8.   Personal Care Attendants


A Personal Care Attendant (PCA) may ride with you at no charge. A PCA is someone who travels with, and helps, a rider who is not able to travel alone. You must provide your own PCA if you need one. Please let us know when scheduling your ride whether or not you will be using a PCA. This information will guarantee a place for him or her to ride with you.

Guests and companions may ride with you. Guests and companions must pay regular fare. A companion is anyone who rides with you who is not designated as your PCA. (49 CFR 37 (d))


9.   Service Animals


A service animal is any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability. In order to ride Okanogan County Transportation:


·         The animal must be on a leash or in a container, remain under control of the owner, and behave appropriately.

Birds, reptiles, amphibians, rodents, and cats must be kept in an enclosed carrier/container.

The animal must remain at your feet or on your lap. It may not sit on a vehicle seat.

The animal must not be aggressive toward people or other animals.  (49 CFR 37.167 (d))


10.     Boarding Assistance


Operators shall position the bus to make boarding and de-boarding as easy as possible for everyone, minimize the slope of the ramp, and use the kneeling option as needed. Bus operators shall provide assistance to passengers upon request. Passengers with disabilities shall be allowed adequate time to board and disembark the vehicle.




11.     Maintenance of Lifts


Bus operators must test the lift during the pre-trip inspection. Break down of accessibility equipment must be reported immediately to dispatch. A vehicle with an inoperable lift must be removed from service as soon as possible and cannot be returned to service until repaired. If there is a lift failure, a replacement vehicle must be dispatched if the next trip to the destination of any passenger using a mobility device is scheduled in more than 30 minutes. If the next trip to the destination of any passenger using a mobility device is scheduled in 30 minutes or less, a replacement vehicle may be dispatched if available. (49.CFR 37.163)


12.      Priority Seating


Upon request, bus operators shall ask – but not require – passengers to yield priority seating at the front of the bus to seniors and persons with disabilities. Drivers are not required to enforce the priority seating designation beyond making such a request.


13.     Reserved Seating


Mobility device securement areas on buses are reserved. Passengers using common mobility aids shall be boarded if the securement areas are not otherwise occupied by a mobility device, regardless of the number of passengers on the bus. Bus operators are required to ask passengers sitting in the securement areas to move to other available seats or to stand.


14.     Suspension of Service


A rider’s privileges may be suspended for any of the following infractions on any Okanogan County Transportation & Nutrition property, including vehicles, bus stops, or stations:

·         Smoking or carrying a lit pipe, cigar, or cigarette (unless in a designated smoking area).

·         Discarding or dumping litter in places other than the recognized receptacles.

·         Consuming alcoholic beverages or in procession of alcoholic beverages.

·         Loud, raucous, unruly, harmful, or harassing behavior.

·         Engaging in other conduct that is inconsistent with the intended purpose of the transit facility or vehicle. (RCW 9.91.025)


15.     Notification of Policy


Okanogan County Transportation & Nutrition will notify the public of the ADA policy on the website and in the riders guide.


Complaint Procedure:


Questions, concerns, suggestions or requests related to issues covered by the ADA must be brought to the attention of the Director of Operations for transportation issues and the Program Director for nutrition issues.


Contact may be made in writing to:  OCTN, P.O. Box 711, Omak, WA  98841; or by telephone weekdays 1-800-635-4391 for transportation between the hours of 7:00 a.m. and 4:00 p.m. or 1-844-826-7979 for nutrition between the hours of 8:00 a.m. and 5:00 p.m. or by email to issues and for nutrition issues.


Grievance Procedure:

Complaints regarding improper denial of rights under the ADA by OCTN should be submitted as per the following grievance procedure:

1)  Submit complaints regarding access or discrimination in writing to OCTN for resolution.  A record of the complaints and action taken will be maintained.  A decision will be rendered within ten (10) working days.

2)  If the complaint cannot be resolved to your satisfaction by OCTN, it will be forwarded to the Board of Directors for consideration.  The Board will be directed to hear such complaints in public, after adequate public notice, in an unbiased, objective manner and to make a written decision within 30 days of the notification.  Proceedings of the committee shall be recorded and maintained.  The decision of the Board of Directors is final.

3)  A record of action taken on each request or complaint must be maintained as a part of the records or minutes at each level of the grievance process.

4)  Your right to a prompt and equitable resolution of the complaint must not be impaired by your pursuit of other remedies, such as filing a complaint with the Washington State Department of Transportation or other appropriate federal agency.  Use of this grievance procedure is not a prerequisite to the pursuit of other remedies.